According to Abi Parker from Newport, she and 19 of her friends were waiting at the Bristol Airport lounge on May 31 when they were told that their flight had been cancelled last minute without warning.
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Twitter: WalesOnline
The 32-year-old said: “We were waiting in the departure lounge and the flight had already been delayed for 40 minutes. We were then told over the tannoy that the flight had been cancelled.”
The group was forced to fork out £6,000 for new flights just to salvage their hen party trip to Marbella.
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simplyparkandfly
To make matters worse, they were made to feel like ‘criminals’ despite not having done anything wrong. “We were escorted out of the departure lounge by the police,” she recalled.
“There were only two members of staff dealing with everybody from the flight. There were children on the floor crying, we didn’t know what to do,” she added.
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“Two of our friends went down to the customer service desk and that’s when we found out that it was because the staff had worked too long,” Abi said.
“They had been working for 11 hours and couldn’t work any longer. But we booked in September, they should have been prepared.”
EasyJet contacted the persons involved and promised to reimburse Abi and her friends, as well as the other passengers on the flight. The airline also said that any decision to escort passengers with police would have been made by the airport or local force.
In an apology,the company’s spokesman said:
“EasyJet did everything possible to minimise the disruption for our passengers and contacted passengers via email – including the lead passenger in Ms Parker’s group – providing advice on how to transfer their flight or receive a refund, as well as instructions on how to book hotel accommodation.”
“EasyJet has been in touch with Ms Parker to apologise for any inconvenience caused and to arrange for her party’s expenses to be reimbursed.”
“The safety of our passengers and crew is easyJet’s highest priority.”
But the women vehemently denied this: “They told us there were no flights for the next week.”
Abi was disappointed with the lack of support offered by the company.
“The bride thought the hen do was going to be cancelled. One of the members of staff even turned around and said ‘I hope you’ve got your coats because it’s raining outside,'” Abi said.
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EasyJet Mediacentre
“That isn’t what people want to hear when their flight has just been cancelled. We were basically told to leave the departure lounge, get our suitcases and leave the airport,” she added.
“We had to sleep in the airport until the next day when we were able to travel.”
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Twitter: WalesOnline
“Half of the group had to fly from Stansted and the others from Birmingham,” she said. “EasyJet wouldn’t even pay for us to the use computers to search for new flights, we had to keep putting a pound in just to use it.”
“We were devastated thinking the holiday was cancelled. It didn’t ruin our holiday, but it definitely put a damper on it.”
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Twitter: WalesOnline
“I definitely wouldn’t fly with easyJet again.”
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